Head of Operations - Travel & Hospitality Leadership Role

Join PT. Mitra Langkah Buana (Travel Buddies) as our Head of Operations and take the lead in shaping exceptional travel experiences for our clients. In this pivotal role, you will oversee all operational aspects of our travel services, ensuring seamless execution from booking to departure. Our company, based in Jakarta Timur, has been a trusted name in the travel industry for over a decade, known for our commitment to quality and customer satisfaction. As Head of Operations, you will be at the heart of our operations, managing a team of dedicated professionals to deliver unparalleled travel experiences.

In this role, you will be responsible for overseeing the day-to-day operations of our travel services, including managing bookings, coordinating with suppliers, and ensuring that all travel documents are in order. You will work closely with our sales team to meet client requirements and ensure that our services are delivered to the highest standards. Our team uses a variety of tools and software, including Salesforce for customer relationship management, QuickBooks for accounting, and Trello for project management. You will be expected to have a deep understanding of the travel industry and a proven track record of success in a similar role.

📋 Tanggung Jawab Pekerjaan

• Oversee all operational aspects of travel services, ensuring seamless execution from booking to departure.
• Manage and mentor a team of operational staff, providing guidance and support to ensure high performance.
• Coordinate with suppliers and service providers to ensure the quality and availability of travel services.
• Develop and implement operational policies and procedures to ensure compliance with industry standards and regulations.
• Monitor and analyze operational data to identify areas for improvement and implement corrective actions.
• Work closely with the sales team to meet client requirements and ensure that our services are delivered to the highest standards.
• Ensure that all travel documents, including visas, tickets, and itineraries, are in order and ready for departure.
• Stay up-to-date with industry trends and best practices, and implement innovative solutions to enhance our travel services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 8 years of experience in a leadership role within the travel and hospitality industry.
• Proven track record of success in managing and mentoring operational teams.
• Strong understanding of the travel industry, including regulations, policies, and best practices.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and suppliers.
• Proficiency in using Salesforce, QuickBooks, and Trello, or similar tools.
• Ability to work under pressure and meet tight deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to monitor and analyze operational data to identify areas for improvement.

🛠️ Keahlian

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